Effective date: [date]
This policy applies to paid courses and learning services purchased directly from LEGATLi.
Cancellation Requests
To request cancellation, email [support email] with your name, registered email address, course name, payment reference and reason for cancellation.
Refund Eligibility
For recorded or self-paced courses, refund requests must be submitted within [number] calendar days of purchase. Eligibility is subject to [clearly state permitted content access, downloads or course completion limits].
For live programmes, cancellations received at least [number] calendar days before the programme starts qualify for [full refund/specified deduction]. Requests received after that point are handled as follows: [state the exact rule].
For individual mentoring or consultation sessions, cancellation or rescheduling requires [number] hours’ notice. [Explain late cancellations and missed sessions.]
These conditions do not limit remedies available under applicable law for services that are defective, materially misdescribed or not delivered.
Cancellation by LEGATLi
If we cancel a paid programme before delivery, you may choose an alternative batch or a full refund. If we cannot deliver a material part of a programme already started, we will explain the available remedy, including an appropriate refund.
Duplicate Payments
If you are charged more than once for the same purchase, contact us with both transaction references. Confirmed duplicate payments will be refunded.
Refund Timelines
We will review requests within [number] business days. Approved refunds will be initiated within [number] business days of approval to the original payment method.
The payment provider or bank may take additional time to credit the amount. We will communicate the expected credit timeline when initiating the refund.
For help, contact [support email] or [phone number].